I don't receive notifications
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Restart your phone.
If you're receiving notifications on your iPhone but it's not making any sound when you receive notifications, check the switch on the left side of your iPhone. This is the Ring/Silent switch, which puts your iPhone in silent mode when the switch is pushed towards the back of your iPhone. Pull the switch towards the front of your iPhone to hear a sound alert when you receive a notification.
If your Ring/Silent feature is set to not vibrate in Silent mode, then you won't be notified of Treebal messages.
If the switch is pulled towards the front of your iPhone but you're not receiving any notifications, see our further advice on this page.
A common reason why iPhone notifications don't work could be that the "Do Not Disturb" feature is enabled. This feature cuts off all calls, texts, and other alerts on your iPhone.
If you just finished a drive, the Do Not Disturb While Driving mode may have been activated and may still be active. Press the Home button or swipe up from the bottom of the screen and tap on I'm Not Driving if the prompt appears on your iPhone.
If your iPhone notifications aren't working, you may have turned off the Always Show Previews option in the Settings app. Notification previews are the alerts from apps that appear on your iPhone's screen.
Open Settings and tap on Notifications -> Show Previews. Make sure there's a checkmark next to Always.
iPhone notifications not working for just one app? Your iPhone allows you to turn off all notifications for specific apps, which may be the issue here.
Go to Settings -> Notifications and tap on the app that you're not receiving notifications from. Make sure the switch next to "Allow Notifications" is turned on. You'll know the switch is turned on when it's green!
If Allow Notifications is turned on for the app, check if an app update is available by accessing the App Store and tapping on the icon of your account in the top right corner of the screen. Scroll down to see a list of your apps with available updates. To update an app, tap on the Update button to the right of the app.
If you are using a concentration mode and Treebal is not in the list of allowed apps in this mode, you will not receive message notifications.
To check if Treebal is in the list of allowed apps:
Go to Settings > Concentration, then select your concentration mode ("Do not disturb", "Time for me", Rest or Work, or a custom concentration mode, for example) and add Treebal to the list of apps allowed to notify you in this concentration mode.
The "Low Data" Cellular or Wi-Fi mode may degrade the reception of your notifications, so make sure to check that it is disabled on both connection modes.
Go to Cellular in Settings and tap on Cellular Data Options, make sure Low Data Mode is turned off, do the same for Wi-Fi connection.
A minor software problem may be responsible for your notification issues. Sometimes restarting your iPhone can solve this type of software problem.
To turn off your iPhone, press and hold the power button until "slide to power off" appears on the screen. If you have an iPhone with Face ID, press and hold the side button and the volume down button. Then swipe the power icon from left to right to turn off your iPhone.
Wait at least 15 seconds, then press and hold the power button (or side button on an iPhone X or newer) until the Apple logo appears in the center of the screen.
If your iPhone is not connected to your Wi-Fi or cellular network, your iPhone will not receive notifications.
First, check if your iPhone is connected to a Wi-Fi network, prioritize Wi-Fi access which is 23 times less energy-consuming than a 4G Cellular access, open the Settings app and tap on Wi-Fi. Make sure the switch next to Wi-Fi is turned on.
If you see a checkmark next to the name of your Wi-Fi network at the top of this menu, your iPhone is connected to Wi-Fi. If you're not connected to a Wi-Fi network, tap on the one you want to connect to under Choose a Network...
You can quickly check if the Cellular network is enabled by opening Control Center and looking at the Cellular button. If the button is green, the Cellular network is active.