Treebal

Help

I don't receive notifications

It may happen that some Andoid phone versions or third-party applications prevent Treebal from sending mobile notifications. Here is the procedure to follow to check the different parameters of your phone.

Restart your phone and make sure notifications are enabled

  • On your Android phone, open Settings.
  • Tap Apps and Notifications and Notifications.
  • Under Lock screen, tap Notifications on lock screen
  • Select Show alert and silent notifications (on some phones, select Show all notification content).

Adjust the data economy

Android 7 and above

  • On your Android phone, open Settings.
  • Tap Apps and Notifications or Applications.
  • Scroll through the list of apps and tap Treebal. App Info appears.
  • Tap Mobile data and Wi-Fi or Data usage.
  • Turn on Data in the background.
  • Turn on Unrestricted data usage.
  • Exit the Data usage menu to return to App info.

Restart your phone.

Adjust the battery economy

Android 10

  • On your Android phone, open Settings.
  • Tap Apps and Notifications, then App Info.
  • Scroll through the list of apps and tap Treebal. App Info appears.
  • Tap Advanced Preferences, thenBattery. The Battery Usage screen for the Treebal app opens.
  • Tap Battery Optimization.
  • Tap the drop-down menu at the top that says not optimized and choose all apps. The list of apps refreshes.
  • Scroll down the list of apps and tap Treebal (Optimized battery usage).
  • Choose Do not optimise (Background battery usage will no longer be blocked for the Treebal app), then OK.
  • You are back to the previous screen. Check that it says Not optimized under Treebal.

Android 9 (Pie)

  • On your Android phone, open Settings.
  • Tap Battery.
  • Check under Background restriction that it says Background battery allowed, otherwise if it says Limited, tap Remove restriction.
  • Tap Power saving feature.
  • Select the Apps tab.
  • Find Treebal and check the box.
  • Go back and check that it says Exception under Power Saving Feature.

Android 8 (Oreo) & Android 7

  • On your Android phone, open Settings.
  • Tap Battery.
  • Tap Battery optimisation.
  • Select All apps.
  • Find and tap Treebal.
  • Choose Do not optimise.
After each of these procedures, we recommend that you restart your device to ensure that the changes have been applied.

Check that Treebal is not listed in the standby applications

  • On your Android phone, open Settings.
  • Tap Device Maintenance.
  • Tap battery and then tap application power management.
  • Click on idle applications and remove Treebal.
After each of these procedures, we recommend that you restart your device to ensure that the changes have been applied.